<h1 style="text-align: center; font-family: Nunito,sans-serif; font-size: 36px; padding-bottom: 25px;">How Can We Help?</h1><!-- [et_pb_line_break_holder] --><p style="text-align: center; font-family: Nunito,sans-serif; padding-bottom: 40px;">Try typing your question in the search bar below to find answers to frequently asked questions.<br />Can't find what you're looking for? <a href="#contact-us" class="scroll__down" style="color:#399fd9; text-decoration:none;">Contact us below</a>.</p><!-- [et_pb_line_break_holder] --><input type="text" id="filterInput" onkeyup="myFunction()"<!-- [et_pb_line_break_holder] -->placeholder="WHAT ARE YOU SEARCHING FOR?" title="Type in a keyword" style="margin-bottom: 40px;"><!-- [et_pb_line_break_holder] --><div class="scrollTable"><!-- [et_pb_line_break_holder] --><table id="myTable" class="tablestyle"><!-- [et_pb_line_break_holder] --><th class="attractions">ATTRACTIONS</th><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><hr class="title"/><button class="accordion">What are the hours of operations for attractions?</button><!-- [et_pb_line_break_holder] --><div class="panel">While Niagara Falls itself is always open for viewing, each Niagara Parks attraction, restaurant and shop has its own hours of operation throughout the year. For detailed seasonal information, please see our <a href="https://staging.niagaraparks.com/hours-of-operations/#/">hours of operation</a>.<br /><br />Please note that all hours are subject to change. If you are checking hours of operation for a future visit, we recommend checking back closer to your visit to reconfirm.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Does Niagara Parks offer attraction packages?</button><!-- [et_pb_line_break_holder] --><div class="panel">Our <a href="https://staging.niagaraparks.com/visit-niagara-parks/plan-your-visit/deals-packages/">seasonal attraction</a> packages combine popular attractions so can experience the very best of Niagara Parks every season. Our packages are bundled to offer significant savings.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">What is included in the Adventure Pass Classic, Falls Pass, and Adventure Pass Plus?</button><!-- [et_pb_line_break_holder] --> <div class="panel">Available during the Spring and Summer, these Passes bundle one-time admission to top Niagara Parks attractions, access to the WEGO bus system for two consecutive days, and our Falls Pass and Adventure Pass Plus also include two consecutive days of unlimited access to the Falls Incline Railway. <br><br><!-- [et_pb_line_break_holder] -->For more details about the attractions included in the Adventure Pass Classic, Falls Pass, and Adventure Pass Plus please see our <a href="https://staging.niagaraparks.com/visit-niagara-parks/plan-your-visit/deals-packages-seasonal-pre-sale">Spring/Summer Niagara Falls Deals and Packages. </a><!-- [et_pb_line_break_holder] --></div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">I purchased admission tickets/an attraction package online. How do I pick up my Passes? </button><!-- [et_pb_line_break_holder] --> <div class="panel">Admission tickets and attraction packages purchased from our website can be picked up/redeemed by presenting your order confirmation on your phone/mobile device at any available Niagara Parks attraction. You can also present a printed copy of your order confirmation if preferred. <br> <br>You’ll receive a Niagara Parks map and scan card loaded with your attraction admissions and coupons upon redeeming your purchase.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Do I have to pre-book a time to visit a Niagara Parks attraction? </button><!-- [et_pb_line_break_holder] --> <div class="panel">For experiences that include a specific show time, such as the Niagara Parks Power Station Guided Tours, you will be prompted to choose a date and time during checkout for those specific experiences only.<!-- [et_pb_line_break_holder] --></div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">How long are attraction packages valid?</button><!-- [et_pb_line_break_holder] --> <div class="panel">Validity dates vary by individual ticket/Pass, to check the validity dates of your order please refer to the Instructions section of your e-ticket. Validity dates for attraction tickets and Passes are also noted for each attraction/Pass in our <a href="" data-accesso-package="999">Online Store.</a><!-- [et_pb_line_break_holder] --></div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Can I buy individual tickets?</button><!-- [et_pb_line_break_holder] --> <div class="panel">Yes! Individual tickets for most attractions can be purchased at any Niagara Parks Welcome Centre or attraction. Individual attraction tickets can also be purchased on our website.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Can I bring my pet to a Niagara Parks attraction?</button><!-- [et_pb_line_break_holder] --> <div class="panel">Pets are permitted in any public, outdoor park space, however only service animals are permitted inside Niagara Parks attractions. We kindly ask that all animals be kept on a leash and in the owner's control at all times.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Is Niagara Parks in Canada or the US?</button><!-- [et_pb_line_break_holder] --> <div class="panel">Niagara Parks is located in Niagara Falls, Canada. The attractions included in the pass are valid only on the Canadian side of Niagara Falls.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><th>PARKING</th><!-- [et_pb_line_break_holder] --><tr><td class="column1"><hr class="title"/><button class="accordion">Where can I park?</button><!-- [et_pb_line_break_holder] --><div class="panel">Major parking lots in Niagara Parks are either gated or metered. Daily parking passes are available to add on to your online purchase for $31.86 + HST. Daily parking passes cover parking and re-entry at almost all major lots for one calendar day. For a full list of Niagara Parks parking lots and their locations please visit <a href="https://staging.niagaraparks.com/visit-niagara-parks/plan-your-visit/getting-around/">Getting Around.</a><br><br>There are also a number of small, free parking locations in the north and south end of Niagara Parks.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Do you offer overnight parking?</button><!-- [et_pb_line_break_holder] --><div class="panel">No, overnight parking is not available at Niagara Parks.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Where can I purchase a 2025 Parking Pass?</button><!-- [et_pb_line_break_holder] --><div class="panel">2025 Parking Passes are available for Ontario residents and can be purchased <a href="https://staging.niagaraparks.com/visit-niagara-parks/plan-your-visit/parking-pass/">online</a>.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">I purchased a 2025 Parking Pass online. How do I get my Pass?</button><!-- [et_pb_line_break_holder] --><div class="panel">Passes will be mailed out within two weeks of purchase!</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">How do I pay a parking ticket?</button><!-- [et_pb_line_break_holder] --><div class="panel">Parking infractions can be paid over the phone by calling 905-356-0943 ext. 0, or by mailing a cheque to:<br /><br /><!-- [et_pb_line_break_holder] -->ATTN: Falls Parking Office<br /><!-- [et_pb_line_break_holder] -->Niagara Parks Commission<br /><!-- [et_pb_line_break_holder] -->Oak Hall<br /><!-- [et_pb_line_break_holder] -->P.O. Box 150<br /><!-- [et_pb_line_break_holder] -->7400 Portage Road<br /><!-- [et_pb_line_break_holder] -->Niagara Falls, ON L2E 6T2<!-- [et_pb_line_break_holder] --></div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><th>WEGO</th><!-- [et_pb_line_break_holder] --><tr><td class="column1"><hr class="title"/><button class="accordion">What is the current WEGO schedule?</button><!-- [et_pb_line_break_holder] --><div class="panel">For a downloadable/printable copy of the current WEGO schedule and route map please visit <a href="https://staging.niagaraparks.com/visit-niagara-parks/plan-your-visit/getting-around/wego-niagara-falls-bus/">WEGO Transportation</a>. </div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Is the Niagara-on-the-Lake shuttle in operation?</button><!-- [et_pb_line_break_holder] --><div class="panel">The Niagara-on-the-Lake shuttle operates seasonally. For more information, including pricing and the shuttle schedule, please visit <a href="https://staging.niagaraparks.com/visit-niagara-parks/plan-your-visit/getting-around/niagara-on-the-lake-shuttle/">Niagara-on-the-Lake Shuttle</a></div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Where can I buy a WEGO bus pass?</button><!-- [et_pb_line_break_holder] --><div class="panel">WEGO bus passes can be purchased from any available Niagara Parks attraction or Welcome Centre. For a list of available Niagara Parks attractions please see our <a href="https://staging.niagaraparks.com/hours-of-operations/#/">Hours of Operation.</a></div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><th>EVENTS</th><!-- [et_pb_line_break_holder] --><tr><td class="column1"><hr class="title"/><button class="accordion">Are there fireworks scheduled for this year?</button><!-- [et_pb_line_break_holder] --><div class="panel">Details are still in the process of being finalized for the 2025 Fireworks Series! For the 2025 fireworks schedule please check back to <a href="https://staging.niagaraparks.com/events/event/niagara-falls-fireworks-series">Falls Fireworks Series.</a> </div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">When can I see the Falls Illumination?</button><!-- [et_pb_line_break_holder] --><div class="panel">The Falls Illumination happens every night beginning at dusk. Please see our <a href="https://staging.niagaraparks.com/events/event/falls-illumination">Falls Illumination</a> page for a full schedule, including special illumination dates.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><th>ACCESSIBILITY</th><!-- [et_pb_line_break_holder] --><tr><td class="column1"><hr class="title"/><button class="accordion">What is your support person policy?</button><!-- [et_pb_line_break_holder] --><div class="panel">Admission fares and fees are waived across all Niagara Parks attractions and transportation systems for accessibility support persons accompanying a person with a disability.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">What is your accessible parking policy?</button><!-- [et_pb_line_break_holder] --><div class="panel">Guests with an Accessible Parking Permit are required to pay if they wish to park at a paid Niagara Parks parking lot. With an original parking receipt, guests with an Accessible Parking Permit can re-park for free, on the same day, at any paid Niagara Parks parking lot.</div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><tr><td class="column1"><button class="accordion">Are wheelchairs available to rent?</button><!-- [et_pb_line_break_holder] --><div class="panel">Several hotels in Niagara Falls have purchased their own scooters and/or have wheelchairs available to loan to guests. There are also a number of local wheelchair rental options available, to view these options please see our <a href="https://staging.niagaraparks.com/accessibility/accessibility-frequently-asked-questions/">Accessibility FAQ’s.</a><br><br> We have a limited number of wheelchairs available for loan at Table Rock Welcome Centre. There is also one wheelchair available at the Butterfly Conservatory and Floral Showhouse. Wheelchairs are available on a first-come, first-served basis and cannot be reserved. Since there is a limited number of wheelchairs available, you may wish to bring your own wheelchair or scooter. </div></td></tr><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></table>

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